Question 1

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Question 2

Why do FAQs matter?

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Question 3

Where can I add my FAQs?

Accepted Answer

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Question 4

Where do you send orders?

Accepted Answer

At the moment, we only ship orders to the Czech Republic and Slovakia.

Question 5

Why don't I see the option to select a Z-box or branch when selecting a Delivery Service?

Accepted Answer

At the moment, due to technical reasons, choosing a Z-box or Zásilkovna branch is only possible after completing/paying for your order. If you encounter any problems, do not hesitate to contact us!

Question 6

What about returning goods?

Accepted Answer

Goods can be returned within 14 days of delivery. More information on returning purchased goods can be found here: https://www.zenmarket.cz/refund-policy

FAQ

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